Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
GENERAL
HOW DO I PLACE AN ORDER?
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DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
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HOW I CHECK MY ORDER STATUS?
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WILL I RECEIVE THE SAME PRODUCT AS IN THE PICTURES
Linen is rather hard to photograph in order to have an exact color for exposure – linen wrinkles often catches unexpected light and show thousands of shades in different positions and certain lights.
We are trying our best to depict the real colors of our linen fabrics as truthfully as possible.
DO YOU OFFER WHOLESALE?
We do sell wholesale. For more information about prices and services, contact ….
DO YOU OFFER GIFT WRAPPING?
Yes, just do not forget to mention it after placing your order. We will be happy to wrap our linen items for your loved ones.
IS LINEN FRIENDLY TO THE ENVIRONMENT?
Linen fabric is one of the oldest fabrics produced and used from the ancient times. Linen is a textile made from the fibers of the flax plant and is still considered to be one of the most eco-friendly fabrics and natural for the skin.
WHY SIGN UP TO OUR NEWSLETTER?
By signing up to our newsletter, you’ll hear first-hand about all new product releases, promotions, sales and Casa de Linos news.
CAN I CANCEL MY REGISTRATION TO THE NEWSLETTER?
Yes anytime you need. There is an “unsubscribe” button in every newsletter email sent by casadelinos.
PRODUCT INFORMATION
WHERE ARE YOUR PRODUCTS MADE?
Casa de Linos products are produced in Halkidiki, Greece and they are 100% handmade.
CAN YOU MAKE CUSTOM SIZES?
We are able to make any custom sizes you wish. Made to order items is our specialty!
CAN I REQUEST A FABRIC SAMPLE SWATCH?
At Casa de Linos, we feel the need to provide you the best experience. We understand it is important for you to feel the texture of our fabrics and see the true colors in order for you to choose the best option. Here you can purchase samples of ALL our fabrics and color palette.
WHAT DOES OEKO-TEX STANDARD 100 MEAN?
STANDARD 100 by OEKO-TEX® is one of the world’s best-known labels for textiles tested for harmful substances. It stands for customer confidence and high product safety.
WHAT IS STONE WASHED LINEN?
Stone-washing helps to increase the softness and flexibility of stiff fabrics
It is a textile manufacturing process, which is used to give a newly manufactured cloth garment a worn-in appearance. The process uses large stones to roughen up the fabric being processed. The garments are placed in a large horizontal industrial clothes washer that is also filled with large stones. As the wash cylinder rotates, the cloth fibers are repeatedly pounded and beaten as the tumbling stones ride up the paddles inside the drum and fall back down onto the fabric.
WHY SHOULD I CHOOSE LINEN OVER COTTON?
Many people ask ”since linen towels are more expensive than cotton ones why should we switch them? Linen towels are more absorbent than cotton towels. They dry faster so there are no remaining nasty smells. They are durable throughout the years – up to 30 years! They get softer and better with the passage of time. The most important is that, not only do they give a luxurious and elegant look but at the same time they are eco friendly as they are made of the natural flax plant.
HOW SHOULD I WASH MY LINENS?
Please advise our linen care guide by clicking here
DO I NEED TO IRON MY LINENS?
Ironing your linen items is not necessary. Linen gives a more natural look to your home design when they look imperfect. However, if you feel that you need to do so, we suggest you iron with steam on slightly damp linen (best the inside of the fabric)
SHIPPING INFORMATION
All goods are sent from Greece via DHL. Delivery shipping with DHL is 2 business days for Europe and 3 business days for US.
Delivery shipping for Australia takes 12-20 days with Australia post
WHY DO YOU NEED MY PHONE NUMBER?
In order for us to ship your order via DHL, your phone number is required to fill up client’s personal information for a safe and quick shipment.
PAYMENTS
WHAT PAYMENT METHODS ARE ACCEPTED?
- Paypal
- Credit Card
- Debit card
- Bank deposit
IF I PURCHASE A LINEN HOUSE PRODUCT, WILL I BE SUPPLIED WITH A TAX INVOICE?
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IS IT SAFE TO MAKE CREDIT CARD PAYMENTS ONLINE?
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ARE MY CARD DETAILS AND PERSONAL INFORMATION SAFE?
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DELIVERY
DO YOU SHIP WORLDWIDE?
We ship our handmade linen products worldwide using DHL courier. You can place your order no matter where your location is. We will ship it wherever you are.
WHAT DELIVERY OPTIONS CAN I CHOOSE?
We work with DHL courier which ensures safe and fast delivery. If you prefer a different shipping company, please contact…
DO YOU MEET YOUR DELIVERY TIMESCALES?
We try to do our best to meet the delivery timescales. If the delivery time expected changes we always make sure to inform the customers. However, holiday periods are always busy for us, so we kindly ask for your patience and consideration.
CAN I TRACK DELIVERY STATUS OF MY ORDER?
Yes, Casa de Linos always provides customers with a tracking number (via DHL). You can track your package any time just by clicking here.
CAN I DELIVER MY ORDER FROM A POST OFFICE BOX?
Normally we ship via DHL, which delivers packages directly to the address provided by the customer. If you wish to receive your order by postal, we will ship it via a Greek post office. Bare in mind that postal takes longer than courier.
HOW LONG WILL DELIVERY TAKE AFTER SHIPMENT?
DHL delivers packages worldwide within 2-3 business days, except Australia, which takes 5-7 business days.
WHEN WILL MY ORDER BE SHIPPED?
We normally prepare and produce your linen products within 1-2 weeks depending on the size of the order. However, holiday periods are always busy for us, so we kindly ask for your patience and consideration.
DOES YOUR POSTAGE FEE INCLUDE INSURANCE?
DO YOU OFFER FREE SHIPPING?
We offer free shipping on selected items only.
RETURNS
CAN I CANCEL MY ORDER?
You can request for a cancellation within 2 days after purchasing and placing an order.
CAN I MAKE CHANGES TO AN EXISTING ORDER?
You may request for changes to your order within 24 hours after placing your order
WHAT HAPPENS IN CASE OF RETURNS?
Kindly check our return policy here.
WHAT HAPPENS IF I RECEIVE A DEFECTIVE ITEM?
Please check our return policy here
HOW DO I RETURN?
Kindly check our return policy here
DO I NEED TO PAY FOR MY RETURN?
Buyers are responsible for return shipping costs and additional import taxes. Please allow 7 business days for the refund to process.
CAN I RETURN CUSTOM ORDERS?
No, custom orders cannot be returned.
WHEN DO I GET A REFUND?
Refunds are issued for the full selling price. The money will be deposited in the original method of payment. Please allow 7 business days for the refund to process, starting from the day of our delivering the package back.